ISO9001:2015 Quality Management

Jennifer Hoy
January 3, 2023

 “Last year Yungo celebrated its 6th Birthday, a lot has happened since the first day Yungo went into business. Having overcome the harsh odds startups phase, Yungo chose to commemorate this 6-year achievement and show how it has grown to become a mature company.


Today Yungo has over 90 employees and around 30 customers in several countries. Yungo always cared about quality assurance, by implementing internal QC-mechanisms for its deliveries, conducting a yearly customer satisfaction survey, etc. However, it is quite different evaluating the results and outcomes of surveys and feedback from customers internally, compared to a professional unbiased external auditor. An external auditor evaluates your organization’s quality on a regular basis, continuously being challenged and having to meet certain standards.   


This ISO 9001:2015 Certificate is proof of the development and maturity Yungo has reached on an international standard. Reflection is the beginning of wisdom”


– Yungo CEO, Wilfred De Wildt –

What is the ISO9001:2015? 


ISO 9001:2015 is an international standard that outlines the requirements for a Quality Management System (QMS).

It is designed to help organizations ensure that they meet the needs of their customers and other stakeholders, and to continuously improve their performance.   


The standard is based on the concept of risk-based thinking and process management, it emphasizes the importance of leadership and engagement from top management. It also requires organizations to establish a QMS that is suitable for their specific needs and context, and to document their processes in order to ensure consistent reliable results  



·        Improved customer satisfaction:

By consistently meeting customer requirements and exceeding their expectations, organizations can build a reputation for quality and increase customer loyalty.   

·        Enhanced efficiency and effectiveness:

By streamlining processes and identifying and eliminating waste, organizations can improve their efficiency and effectiveness, leading to cost saving and increased profitability.

·        Increased competitiveness:

By demonstrating a commitment to quality and continuous improvement and sustainability, organizations can differentiate themselves from competitors and new business.

·        Enhanced reputation:

Can enhance an organization’s reputation and credibility, as it demonstrates a commitment to meeting industry standards and best practices.   

·        Improved communication and teamwork:

Can improve communication and teamwork within an organization, as it promotes a culture of continuous improvement and collaboration. 

Jennifer Hoy

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